Were all in the same business, the people business. Youll learn about pickles pickles are those special or extra things you do to make people happy. You probably dont know that bob was given the distinction of the mufso operator of the year in 1972, the second year of the award. The experience was an eyeopener for farrell, who didnt know where the waitress had gotten the idea to charge for an extra pickle. Torrance torrence torrent torrential torrentially torrents torrid torrider torridest. If theres any one message i want to communicate its the importance of giving away pickles. In give em the pickle, bob farrell shares anecdotal stories with humor and passion and charges everyone with the responsibility of treating the customers like the boss because the customer is the boss.
Give em the pickle video or dvd bob farrell videos. The waitress looked me in the eye and said, ill sell you a pickle. Search for pickle on givero search external link about file types supported by pickle. And, following this incident, he made the war cry for his business, give em the pickle. The pickle fun comes in all shapes and sizes and now it comes in balloon form. We spend countless hours researching various file formats and software that can open, convert, create or otherwise work with those files. Give em the pickle video providers and staff available credit. In his best selling sequel, the leadership pickles, bob farrell takes his own medicine and applies his customer service mantra, give em the pickle.
I was given the book by my sister and enjoyed it very much. Bob farrell inspires and motivates with reallife stories often humorous that demonstrate how consistency, teamwork, attitude, and service can make all the difference in any organization your business is not what you sell, its who you serve. Lots of common sense and the art of customer relationships and staff. The give em the pickle training video is one of the top customer service programs of all time. Give em the pickle by bob farrell customer service training video. Give em the pickle is an excellent video for teaching customer centricity. The secret of running a good business is a willingness to give em the pickle. Give em the pickle by bob farrell customer service. Group training please login to take this course or register for a login. Because of its universal message, give em the pickle appeals to all audiences and any business. Paste this in your document somewhere closest to the closing body tag is preferable. Bob farrells give em the pickle customer service video.
From my time at the university of cincinnati in the early 70s when a visit was an experience and you were charged based on what izzy thought you could afford. An internationally topselling customer service training video for good reason give em the pickle entertains and inspires all who see it. Farrell, ive been coming to your restaurant for over. In that letter, a loyal customer vowed that he would not return to farrells restaurant because the waitress wouldnt give him an extra pickle unless. See uptodate pricelists and view recent announcements for this location. Based on the title alone, its not too much of a stretch to assume that pickle rick will be a central. Youre rick sanchez, everyones favorite unstable genius. Please practice handwashing and social distancing, and check out our resources for adapting to these times. Bob farrell, the funny, energetic founder of farrells ice cream parlors is the host of this hilarious and inspiring trip through the basics of customer service. It comes complete with my new pickle recognition cards, give em the pickle balloons, and so much more. This is give em the pickle by caryn harrington on vimeo, the home for high quality videos and the people who love them. What bob farrell did for customer service in the runaway hit give em the pickle. Engage your students during remote learning with video readalouds. This bob farrell speech is the predecessor to give em the pickle.
Outlines the four principles that will help ensure that your customers. Featuring bob farrell, it provides a robust and fun listening experience with many practical tips on service, attitude, consistency and teamwork making it the perfect video followup and learning reinforcement tool for todays learners. Bob farrell inspires and motivates with real life stories often humorous that demonstrate how consistency, teamwork, attitude and service can make all. I was disappointed in the quality of this video, it advertised as good quality but was very distorted as well as it bounced around alot. This is what will give your dredging mixture a nice thick base to cling to. May 26, 2014 give em the pickle by bob farrell duration. More than just an audio version of our alltime bestselling customer service training film, the give em the pickle podcast features excerpts from the film and host commentary that guides.
Facing dismissal from the top perch of hollywood and finacial ruin from back taxes, he is forced to take on a very commercial and, he believes, ridiculous movie. Amazon second chance pass it on, trade it in, give it a second life. Lastly, remember that you can use any filelike object with streaming pickle, so you can also stream python data over pipes or network sockets. English give em the pickle by bob farrell customer. Bob farrell presents a series of inspiring and funfilled stories that exemplify the pickle philosophy and offer fresh insight into how your team can give those pickles. Formats include streaming, dvd, usb key and more whats your pickle video. Give em the pickle by bob farrell customer service training video 1 follower 86 lines get embed code. If theres a problem, yeah i want to make it right, but i want it to be fair to everyone involved. This speech began the third chapter of his career as a highly soughtafter motivational speaker and author. Ill be back customer service training with bob farrell.
Although the lessons can easily be applied by frontline service staff, managers will benefit most. Business is not what we sell, its who we serve presented by mark warren texas association of counties january, 2014 this presentation is about instilling great customer service habits in employees. May 01, 2005 give em the pickle is an excellent video for teaching customer centricity. With danny aiello, dyan cannon, clotilde courau, shelley winters. She went away and came back after speaking to the manager. These fried chicken sandwiches take only 5 ingredients to make. The pickle recognition kit is a great way to get your motivational program up and going quickly. Meet bob farrell, founder of farrells ice cream parlor and restaurant, as he serves up the most important aspect of any service business taking care of the customer. Media partners corporation discusses the secret to a successful business, which is doing those special or extra things pickles to make customers happy. While at farrells he developed a speech for new employees called give em the pickle. Sep 25, 20 give em the pickle by bob farrell customer service training video stay safe and healthy.
The words you have used for your search are contained somewhere in the huge. Give em the pickle this free podcast is an ideal way to reinforce what customer service is really about. This barcode number lets you verify that youre getting exactly the right version or edition of a book. More than an audio version of the film, the podcast features host commentary that guides listeners through key learning points and excerpts from the film. It is based on the book, give em thepickle, by robert e. Motivate your employees to reach customer service greatness. Give em the pickle, is a fun, lighthearted way to train employees on a subject that can dramatically improve how they interact with your customers. Join bob farrell as he searches for inspiring pickle stories. He was a pioneer in the restaurant industry, having created one of the first national full service chain restaurants opening and managing over 150 locations before selling the chain to marriott. During this time he developed a motivational speech for new employees called give em the pickle. Of course, that means you have to know what a pickle is in your business.
Not a real pickle, unless you serve pickles of course, im referring to the old customer service story thats been floating around the hospitality industry for what seems like decades. The pickle philosophy is the brainchild of bob farrell of farrell ice cream parlor fame. Bob farrell inspires and motivates with real life stories often humorous that demonstrate how consistency, teamwork, attitude and service can make all the difference in any organization. This customer service training picks up where give em the pickle left off. Business is not what we sell, its who we serve presented by mark warren texas association of counties june, 20 this presentation is about instilling great customer service habits in employees. Great book for managers or people going into management. In 2002, he put his pickle speech to video, followed by the leadership pickles. Dont let something small come between you and repeat business instead, just give em the pickle. Bob farrells idea for giving pickles away came from the following letter. Join bob as he share insights from a lifetime of taking care of the customer and of. By turns lyrical and febrile, the music just seemed to pour out of him in a cathartic torrent of emotions. Enjoy the clip from media partners give em the pickle.
Please login to take this course or register for a login. Harry stone danny aiello, a formerly top notch director, has had three disastrous movies in a row. Prepackaged with four yellow bob balloons and six green give em the pickle s, our balloons and bob farrell pickle garland turn a bland office into a grand office. Hosted by bob farrell, give em the pickle combines motivation and customer service. Give em the pickle by bob farrell customer service training.
Give em the extra slice of pickle not the whole fucking jar. Whats your pickle customer service video trainingabc. Pickett pickford pickier pickiest picking pickings pickle pickled pickles pickling. Dvd, leaders guide w handouts, 10 pocket cards, 10 pickle pins and 1 give em the pickle. The trick is figuring out what your customers want and then making sure they get it. Its walking the customer to the item theyre looking for. Fourth edition by bob farrell author, bill perkins author 4. Let the chicken soak in the pickle juice for at least an hour and up to. Oct 15, 2016 give em the pickle izzys has been a favorite of mine for many years. The bulky tv in front of me showed a little old man, baldheaded with a few gray hairs on the side, circular cokebottle glasses and a large white mustache yelling at me to give em the pickle. Your business is not what you sell, its who you serve. I told her, no, i just want one extra slice of pickle. Give em the pickle is a worldfamous customer service training video featuring bob farrell.
In this follow up to one of the bestselling customer service videos of alltime, give em the pickle, bob hits the road in his red 1954 cadillac convertible in search of allstar pickle givers form across the nation. Dick roos is currently training at camp shelby, mississippi, serving with the 34th infantry division prior to leaving for iraq. It contains entertaining stories and practical ideas that will enable the reader to take such good care of customers that theyll utter those three magic words, ill be back. Products give em the pickle training video by media. Pickle is a short documentary film about one couples unlikely collection of rescue pets. I gave those poor people a harder time than they gave me. We are showing give em the pickle for the 4th time to our team next week. To get the most from this video, you will need to invest the time in a good debrief, ensuring that your audience generates ideas for applying the principles.
Memorable examples engage and inspire employees like few videos. Farrell bent over backwards to apologize to this customer. He expanded this speech into a career as a speaker at motivational and employeetraining events. Give em the pickle is the worlds bestselling video on customer service. Like the film, the give em the pickle podcast takes a humorous, engaging, and highly effective approach to the topic of taking care of the customer. No matter what happens in our business, you hear something going on, somebody says, well what should we do give em the pickle music pamela podcast host give em the pickle. It generates thumbnails and resampled images on the fly and caches them. Give em the pickle training video by media partners. Bob farrell speaks to thousands of people every year on the topic of how to give great customer service. Give em the pickle is the worlds bestselling books on customer service.